Return and Refund Policy

Our returns policy 

We are committed to offering our Customers the finest cosmetic products available. Please include a completed returns form with your items. We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt ie: Poslaju / ABX express / Gdex / Skynet). We cannot accept liability for returned goods lost in transit. Please note that we can only replace this return delivery charge if the item we sent you was faulty or we sent the wrong item. If you require a replace we will replace the product paid by you for the goods (inclusive of the initial delivery charge) within a day of receiving your notification that you would like to return the products, provided that you have returned the goods to us in their original condition (new and unused) within 2 working days of delivery. Refunds will only be made against the original credit/debit card used. Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no return will be available and you will be responsible for arranging for such goods to be returned to you within 30 days of our notification. This policy is only applicable to purchases made online. If you purchased your item from one of our retailer/ other online store / other physical store or counters, please understand that each store has its own return policy. We’re sorry, but returns for purchases made at any other than “www.miekobeauty.com” or partnered retail location may not be returned or exchanged at “www.miekobeauty.com”. Returns for purchases made online will not be accepted for return or exchange at any other than “www.miekobeauty.com”. Your statutory rights remain unaffected.